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Terms and Conditions


Shipping Information
Return Policy No Hassle 100% Satisfaction Guarantee
Cancellation of Orders
Back-orders
General Terms

Shipping information:

All items are clearly marked in the "Availability" section of the order box on the item page with the estimated shipping time.

Most orders will ship in 1-3 business days. Business days are Monday through Friday. Please allow up to 7-10 business days for your order to arrive at your door. Please provide a current billing address to allow us to process your order as quickly as possible.

Please check the "Availability" section of the order box on the item page with the estimated shipping time.

We currently ship to the continental United States only.

Rates:

Shipping rates are based on your order total before tax. Sales tax will only be charged for orders shipped within Colorado. Orders over $125.00 will be shipped free.

Order Total  Shipping Charge

$16.00 - $25.00

$8.95

$25.01 to $35.00

$9.95

$35.01 to $90.00

$12.95

$90.01 to $124.99

$15.00

$125.00 up

Free

 


Your order may be shipped by UPS, FedEx or USPS. At the time your order is shipped we will provide you, by e-mail, tracking information for your order. Please note that your order may be shipped by more than one carrier depending upon the size and weight.

Your order should arrive in 7-10 business days. Please see item page for shipping details for Caden Lane items. Please inspect your order at the time of receipt. Damages incurred during delivery must be reported to us within 48 hours. Please call our toll-free number or e-mail us about any damages. From time to time, we may experience shipping delays with a carrier. If your order does not arrive within the expected shipping time, please e-mail us. We will contact the carrier to determine the status of your shipment.

Special note to our Chicago and Maryland customers:

We are unable to ship bumpers (which are included in our 9 piece crib sets) to the city of Chicago, Illinois and to the state of Maryland due to laws banning the sale of crib bumpers.

Any crib set order including a crib bumper shipping to Chicago or Maryland will not be processed; these will be automatically canceled and refunded. We suggest having your order shipped to a friend or relative outside Chicago or Maryland.

If you have any questions or concerns please contact customer service.

Return Policy No Hassle 100% Satisfaction Guarantee:

Purchases from SweetDreamsMyChild.com may be returned within 30 days of receipt for any reason. You will not be charged a restocking fee for items returned according to our policy. Items must be returned in the unwashed original condition, with all of the original packaging. Items that have been washed are not eligible for return. To return an item, complete the following steps.

  1. E-mail us at service@sweetdreamsmychild.com to receive your RMA (Return Merchandise Authorization) number. Please include your name and order number from your confirmation email. Any order returned without first receiving a RMA will be charged a 10% restocking fee. A restocking fee will not be charged for returns with a RMA.


  2. Send the item in its original packaging with all parts, accessories and instruction manuals. You are responsible for the shipping cost to return the item to us.


  3. Purchase insurance for your returned item and use a trackable shipping method. We can not provide a refund until an item is received and are not responsible for items lost in return shipping.


  4. Refunds will be issued for the original purchase price less all shipping and handling fees for items returned in their original condition. Please note if you have received free shipping on your order, you will be refunded the purchase price less a shipping and handling fee of $15.00.


  5. A refund of the price paid less shipping and handling costs will be issued in the original form of payment used to purchase the item. Refunds will only be provided for items returned in their original condition.


  6. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. Please see the section on damaged and defective orders below.


Damaged or Defective Merchandise:

If your order arrives damaged of defective, please e-mail us at servicesweetdreamsmychild.com or call our toll-free number. We will assist you in one of the following ways:

  • We will contact the manufacturer for you to obtain any replacement parts needed, which will be shipped at no cost to you. In most cases we will need to have pictures of the damaged or defective item emailed to us in order to process the claim


  • If this can not remedy the problem, we will assist you in arranging for prepaid shipping return or replacement or the item. Once the returned item is received we will issue you a full refund to the original form of payment used for the purchase or ship your replacement.


  • In order to receive a refund for your shipping costs, you must process the return through customer service.


Cancellation of Orders:

Once an order has been shipped, it may not be canceled. Refusal of delivery will result in a 20% restocking fee. All actual shipping costs, both outbound and inbound will also be charged.

Back-orders:

We strive to keep information up to date regarding availability of items offered on our website. However, from time to time an item may come up on backorder. If this happens, you will be contacted within one business day. Your credit card will not be charged. You will be given an option at this time to cancel your order. We will not ship partial orders without your consent.

Terms and conditions:

Welcome to Sweet Dreams My Child, LLC. Use of this site constitutes agreement to be bound by these terms and conditions.

By using this website you agree to the following terms.

Terms for Website Usage:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.


  • By placing an order on this site the customer agrees to the policies as stated on the website including our privacy and return policy.


  • SweetDreamsMyChild.com makes every effort to present information on our website as accurately as possible. Information presented on the website is presented "As Is" without any warranties express or implied. Information on this website will be regularly reviewed and may be updated at any time without notice.


  • Every attempt is made to accurately represent the colors of our products. However, due to differences in monitor display settings, we cannot guarantee that your monitor will display the colors accurately.


  • This website may contain links to other websites owned and operated by third parties. We do not have responsibility for the content of these websites. Privacy policies on these websites may differ from our own. Please consult the privacy policy on linked websites before offering personal information.


  • Photos on this website are for display only, follow Safe Bedding Practices per product warning label on each item.


  • Prices are subject to change at any time and without notice.


Copyright Notice

This website and its contents are copyright of Sweet Dreams My Child, LLC 2009-2014. All rights reserved.

All trademarks and product names used on this web site and in the products marketed here are the properties of their respective owners.

Special thanks to artwork from
Photoshop brushes by Brusheezy.com MehrdadDesign

You may not, without express written permission, reproduce the content or images on this website in any form.


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